Document, document, document
I cannot tell you how many times I have said, “If you do not document it, it never happened.” This is not to say that your word should not carry weight. You should always be honest and have integrity. Speak with authority…then follow up with documentation. Here are a few tips I have used to help out.
-If you have a phone call with a colleague or client follow up with a summary email of what you agreed to.
-Anytime three of more people discuss a topic and come to an agreement, send out meeting minutes.
-Document the conversation not for the CYA aspect, but because if you are like me my memory gets worse as I get older, and I’m simply too busy sometimes to keep track of everything.
Work life balance can be hard enough to manage without documenting things.
The difference between written word and verbal communication is the truth. Verbal recollection is a story. Humanity’s history has been written as documented stories. Take the extra step to write it down so that the history is correct.
Have you ever been burned at work because you failed to document things properly? We’d love to hear your story!
Feel free to leave us a comment below, or contact me here.